FAQ

Where do you ship?

We currently ship across Canada. At this time, we do not offer international shipping.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and the carrier, generally between 2–7 business days.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

What if my package is delayed or lost?

Once an order has been shipped, delivery timelines are handled by the carrier. If your package appears lost or significantly delayed, please contact us and we will assist in investigating the issue.

What payment methods do you accept?

We accept major credit cards and other payment methods available through Wix Payments and its integrated providers. All payments are processed securely.

Will I receive an order confirmation?

Yes. Once your order is placed, you will receive a confirmation email with your order details. If you don’t see it, please check your spam folder.

Do you accept returns?

Due to the nature of food products, all sales are final. We do not accept returns or exchanges.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and your order number. If confirmed, we will offer a replacement or refund.

For full details, please see our Refund Policy.

Are your coffee and cacao products food-safe?

Yes. All our products are handled and packaged following applicable food safety and sanitary standards.

How should I store my coffee or cacao?

We recommend storing products in a cool, dry place, away from direct sunlight and strong odors. Once opened, ensure packaging is properly sealed to preserve freshness.

Are your products organic or ethically sourced?

We work closely with producers and farmers who prioritize quality, sustainability, and ethical practices. Specific certifications (if applicable) are noted on individual product pages.

Where do you ship?

How long does shipping take?

How much does shipping cost?

What if my package is delayed or lost?

What payment methods do you accept?

Will I receive an order confirmation?

Do you accept returns?

What if my order arrives damaged or incorrect?

Do I need an account to place an order?

How is my personal information protected?

Are your coffee and cacao products food-safe?

How should I store my coffee or cacao?

Are your products organic or ethically sourced?

About Midnight Bloom

Contact us

FAQ

Where do you ship?

How long does shipping take?

How much does shipping cost?

What if my package is delayed or lost?

About Midnight Bloom

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Contact us